Refund & Transfer Policy

REFUNDS:

Costume College Registration fees are refundable less a 10% processing fee if the request for a refund is received before June 14, 2020. Refund requests received between June 15, 2020 and July 29, 2020 will be refunded less a 20% processing fee.

Time Traveler’s Gala and Fantasy Tea tickets are refundable (less a $10.00 processing fee) through June 14, 2020.

To request a refund please contact the Registrar at cocoregistrar@nullyahoo.com or Costumer’s Guild West, Inc Attn: Costume College, 1988 La Cresta Rd., El Cajon, CA 92021.

All refunds will be issued by check.

TRANSFERS:

Costume College Registrations, Time Traveler’s Gala tickets and Fantasy Tea tickets are transferable. The deadline for all TRANSFERS is July 24, 2020. For transfers made after June 14, 2020 the Buyer will not be guaranteed a personalized name badge and their check-in packets and/or tickets will be available for pick up at the Information Desk beginning July 30, 2020.

To request a transfer please contact the Registrar or Costumer’s Guild West, Inc Attn: Costume College, 1988 La Cresta Rd., El Cajon, CA 92021. The transferring party’s (Seller’s) request must include the name and address of the person the registration and/or tickets are being transferred to (Buyer).

By requesting a transfer, the Seller acknowledges that she/he has received full payment from the Buyer and that both the Seller and Buyer acknowledges that Costume College®/CGW, Inc. has no responsibility for arranging such payment. No registration or ticket may be transferred for an amount greater than the original purchase price.  If the Buyer is not eligible for the price paid by the Seller (discount), the Buyer must pay the applicable differential to CGW, Inc. before she/he may participate in the transferred event.

Once a transfer request has been processed, the Buyer will be sent a payment confirmation email from Member Solutions, Inc (MSI) our third party service provider and a Costume College Welcome Letter. If the transfer was completed before March 31st the Buyer will receive a Registration Packet in April. If the transfer was complete after the March date, a paper registration packet will be mailed within two business days of processing. An email with links to the on-line packet will be sent shortly after the Welcome Letter is emailed.

No CGW Event ticket or registration may be transferred for more than the original ticket price. Any holder of a CGW Event ticket who sells it for a greater amount than her/his original purchase price shall be banned from attendance at all CGW Events for a period of three years.

For additional questions, please contact the Registrar.